Privacy Policy
Wild to West (“we”, “us”, “our”) — Website: www.wild2west.co.za
Last updated:
1. Introduction
We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose and safeguard your information when you visit our website, make a booking, or interact with us in any way. We comply with the Protection of Personal Information Act 4 of 2013 (“POPIA”), the Consumer Protection Act, and other applicable laws in South Africa.
2. Information We Collect
- Personal identification details: Full name, ID/passport number, contact details (email, phone), and address.
- Booking information: Dates of stay, preferences, payment details, and communications with us.
- Website usage data: IP address, browser type, operating system, pages viewed, and cookies to improve user experience.
- Special categories: Only where necessary (e.g., dietary requirements, accessibility needs) and only with your explicit consent.
3. How We Use Your Information
- To process and manage bookings, payments, and guest stays.
- To comply with legal obligations, including guest registers required by South African law.
- To communicate with you regarding your booking, queries, or complaints.
- To send you marketing material about our services (only with your consent, which you may withdraw at any time).
- To improve our website, services, and guest experience.
4. Sharing of Information
- We do not sell or rent personal information.
- We may share information with trusted service providers (IT, payment processors, booking engines) who are bound by confidentiality and data protection obligations.
- We may disclose personal information if required by law, court order, or law enforcement authorities.
5. Data Storage & Security
We implement reasonable technical and organisational measures to protect personal information against loss, theft, unauthorised access, disclosure, alteration, or destruction. While we take precautions, no system is completely secure, and we cannot guarantee absolute protection.
6. Your Rights Under POPIA
- Request access to the personal data we hold about you.
- Request correction or updating of your personal information.
- Request deletion of personal data, subject to legal retention requirements.
- Opt out of direct marketing communications at any time.
7. Cookies & Tracking
Our website uses cookies and similar technologies to enhance user experience, analyse traffic, and personalise content. You can manage cookies through your browser settings, but some website functions may not work correctly if cookies are disabled.
8. Third‑Party Links
Our website may contain links to third‑party websites. We are not responsible for the privacy practices or content of such websites. We encourage you to read their privacy policies before providing personal information.
9. Retention of Data
We keep personal information for as long as is reasonably necessary for the purposes described in this Privacy Policy, to comply with legal obligations, and to resolve disputes. Guest registers are retained in accordance with South African law.
10. Changes to this Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with the revised date. We encourage you to review the policy regularly to stay informed about how we protect your information.
11. Contact Us
If you have questions about this Privacy Policy or how we handle your personal information, please contact us:
Wild to West
Website: www.wild2west.co.za
Email: [privacy@wild2west.co.za]
Phone/WhatsApp: [+27 XX XXX XXXX]
Registered Address: [Full Address]
This Privacy Policy is for general information only and should be tailored to reflect your actual data practices. Please consult a legal professional to ensure full compliance with POPIA and other applicable laws.